Resident Services Publications
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Creating Opportunities for Families Through Resident Services: A Practitioner's Manual (2009) Diana A. Meyer, Trevor Britt, Sabina Cardenas, David Fromm, Ian Kennedy, Patricia Magnuson, Rich Petersen, Jennifer Covert, Vikram Khanna, Alexandra Nassau-Brownstone, Janet E. Raffe The manual describes how to determine what services would most benefit your residents, and then how to fund, staff, design, implement, partner and measure the effectiveness of those services. Each section includes an overview along with multiple model documents to help you get started immediately with hands-on, helpful tools you can adapt quickly to fit your needs. |
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More Than Roof and Walls: Why Resident Services are an Indispensable Part of Affordable Housing (2006) Tony Proscio This report describes why low-income families need and benefit from access to resident services and how the programs work. It explores the impact that these services have on both families and valuable affordable housing assets, where experiences shows that the presence of resident services programs can benefit occupancy and rent collection and reduce evictions and maintenance costs. |
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Program Costs and Staffing Benchmarks for Planning Resident Services for Families (2006) Gore Flynn, Enterprise Resources Corporation The book is an effort to provide guidance for resident services program planning, by identifying norms for the costs of operating resident services programs. It compiles detailed research of the operations and budgets. |
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State Leadership in Encouraging Family Housing Enriched with Resident Services: An Assessment of 2007 Housing Credit Allocation Policies (2007) James Tassos Through their qualified allocation plans (QAPs) for Low Income Housing Tax Credits, many states are using a variety of different incentives to support the inclusion of resident services in the development of affordable housing. This report outlines and summarizes the use of three types of incentives: threshold requirements, credit set-asides and scoring incentives as described in the 2007 plans for each state.
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